Himanshu Sharma
Associate @JPMorganChase
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WORK HISTORY
Associate @JPMorganChase
Bengaluru, IN
Own the product strategy and roadmap for credit card benefit platforms used by over 50 million cardholders.• Launched new benefit management modules, increasing digital enrolment by 40% within 12 months.• Defined business rules for eligibility and rewards across 5+ card tiers, leading to a 25% decrease in benefit disputes.• Used generative AI to draft and iterate on PRDs, feature specs, and user stories, enabling faster alignment across cross-functional teams.• Partnered with customer service, risk, and compliance teams to implement digital solutions that cut manual processing time by 35%.• Spearheaded customer segmentation logic using third-party data integrations. • Acted as Product Owner for two Agile teams (~14 members); improved team velocity by 20% YoY and reduced delivery bottlenecks.• Collaborated with data science teams to incorporate ML-based features into the product, such as personalized recommendations and predictive insights.• Performed A/B testing, conducted user interviews and hence suggested areas to improve the product.• Working as Agility Lead/ Scrum Master in a Scaled Agile (SAFe) model, helping 3 Scrum teams adhering to Scrum ceremonies and improving overall agility metrics.• Working with product owners in chalking out quarterly plans and tracking it through Jira Align. • Working with global teams and adapting the cultural & point of view differences by being flexible and helping teams to work together effectively and removing impediments.• Analyzing Scrum Metrics and generating reports to create process improvement plans on program level.• Documenting and managing all cross-team requests and requirements on Jira Align using Risks & Dependencies, also for Program Increment (PI) planning event maintaining Boards for multiple Scrum Teams.• Working as a liaison with the Product Owner and Development lead in task prioritization and creating plans to improve the overall development process and minimize the defect count.
EDUCATION
Jawahar lal Nehru School
SSC
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.)
Jawahar lal NehruSchool (CBSE board)
HSC
SKILLS
ABOUT HIMANSHU SHARMA
As a highly skilled and results-driven professional with 10+ years of experience, I have…
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