Himanshu Shah
Epic Business Intelligence Developer @The Hospital for Sick Children
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WORK HISTORY
Epic Business Intelligence Developer @The Hospital for Sick Children
CA
EDUCATION
Indira Gandhi National Open University
P.G.D.C.A.
Indira Gandhi National Open University
Advance Diploma in Computer Application
Gujarat University
Bachelor of Commerce (B.Com.)
SKILLS
ABOUT HIMANSHU SHAH
10+ years of experience in Technical Support, System Administrator, Implementation and Leadership•Provided desk side support and maintained 99.9% up time of domain server in the infrastructure of more than 120 users in the highly urgent environment of hospital•Implemented Hospital Information System in 10+ multi-speciality hospitals•Successfully converted all department of hospitals from manual to computerized within 6 months by implementing Hospital Management Software•Maintained consistence performance of team target for EMR / EHR support tickets resolution within SLA- Response SLA 99%, Resolution SLA above 95%•Reduced 15% support tickets inflow by analysing root cause of the technical issues •Advance knowledge of Electronic Medical Record Application (EMR) and basic understanding of HIPAA, HL7, RIS, PACS, DICOM, ICD•Microsoft Certified Professional (MCP)
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