Himanshu Sethi

Complaints Supervisor (Sme) @Concentrix

London, GB

Managing a Process for 150+ CCP\'S* Provide floor support, Learning sessions, Coaching and feedback to agents*Monitor closure of service levels regularly*Deal with Escalations and revisits promptly and within SLA*Defuse and resolve customer issues to prevent further escalation*Monitor performance and quality scores for whole process*Presenting back to clients analysis and Root cause as well as building back on actions and plans