Himanshu Sagar
Senior Customer Success Manager @SentinelOne
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WORK HISTORY
Senior Customer Success Manager @SentinelOne
At SentinelOne, I lead strategic Customer Success initiatives for our enterprise clients, ensuring seamless onboarding, value realization, and long-term retention for our cybersecurity solutions. Key Responsibilities & Achievements:• Own customer lifecycle from onboarding through adoption, advocacy, and renewal.• Drive value realization through Quarterly Business Reviews (QBRs), strategic planning, and success roadmaps.• Partner cross-functionally with Sales, Product, and Support to deliver seamless customer experiences.• Handle escalations, track health scores, and ensure timely resolution to drive customer satisfaction.• Lead adoption of AI-driven XDR, EDR, and threat prevention technologies across diverse IT landscapes. Supporting customers globally across sectors like BFSI, healthcare, and manufacturing with a strong focus on cloud-native security (Azure, AWS), automation, and compliance. Empowering customers to proactively prevent, detect, and respond to threats with SentinelOne’s industry-leading autonomous cybersecurity platform.
EDUCATION
Delhi University
Advance diploma in German language and BA Honours in Political Science
Government Boys SR. SEC. School
Bachelor's Degree, Political Science (Hons) from DU and Advanced Diploma in German Language from Du.
SKILLS
ABOUT HIMANSHU SAGAR
Senior Customer Success leader with 15+ years across IT, SaaS, and cybersecurity —…
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