Himanshu Rana

Senior Manager @airtel

Gurugram, IN

Driving Service Assurance and Core Network outcomes with ownership across FWA, 4G/5G core, and customer network experience. Lead and manage International Roaming Network complaints handling and National TSG Core Network complaints teams, acting as the escalation point for complex, high-impact issues.Focused on deep-dive RCA, data-driven insights, process gap identification and closure, and new FWA feature testing, ensuring faster resolution, operational stability, and improved customer experience. Work closely with senior leadership and cross-functional teams, owning outcomes from problem identification to final closure.