Himanshu Puri
Managing Director – India COE | GCC / GBS & Shared Services Leader | Customer Experience | Technology | SaaS | e-commerce | BFSI | Operational Excellence & Transformation | Growth Enabler | People + Process + Performance
- Role
- Managing Director at CIBT
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Himanshu Puri
GCC Builder & Transformation Leader with 24+ years of experience in building, scaling…
Experience
Managing Director
Jun 2023 — Present · Gurugram, IN
Key Responsibilities:Lead the strategic direction and operational management of the India COE, aligning with global business objectives.Oversee cross-functional teams across Immigration, Travel, Finance, and IT, ensuring seamless service delivery.Drive process optimization initiatives, resulting in improved efficiency and cost savings.Foster a culture of innovation, accountability, and continuous improvement.Achievements- Successfully expanded the India COE\'s capabilities, contributing to global operational excellence- Implemented key performance indicators (KPIs) to monitor and enhance team performance- Led the adoption of new technologies to streamline workflows and improve client satisfaction.
Education
University of Rajasthan
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2001 — 2004
Skills
- Process Improvement
- Management
- Mortgage Lending
- Mortgage Digital and Robotics Study
- Process Transitioning
- Organizational Reengineering
- Team Management
- Reengineering
- Outsourcing
- Six Sigma
- Process Excellence
- Residential Mortgages
- Operations Management
- Leadership
- Transition Management
- Service Delivery
- Bpo
- Business Process Outsourcing (Bpo)
- Performance Management
- Crm
- Offshoring
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