Himanshu Nagpal
Auditor @Amazon
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WORK HISTORY
Auditor @Amazon
Hyderabad, IN
Led a team of 17 Vendor Quality Auditors, achieving audit and compliance goals across multiple programs. • Improved vendor process efficiency by 15% through key process initiatives and streamlined audit frameworks. • Conducted calibrations, refresher trainings, and multi-profile audits to ensure operational excellence. • Championed change management initiatives, aligning processes with evolving compliance standards. • Increased customer satisfaction by 20% via enhanced audit feedback and corrective action strategies. • Delivered transparent, data-driven reports to stakeholders, ensuring visibility and accountability.
EDUCATION
Swami Vivekanand Subharti University (SVSU), Meerut
Bachelor of Commerce - BCom, Business/Commerce, General
Bharati Vidyapeeth
Master of Business Administration - MBA, Project Management
ABOUT HIMANSHU NAGPAL
Quality & Compliance Leader with 15+ years of experience across BPO, contact center…
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