Himanshu Mehra
Customer Experience Specialist skilled in Web, SAP B1, Odoo & Icertis CLM. Figma & UX advocate passionate about empathetic support, smooth implementations, and making technology accessible to all users.
- Role
- Pre-sales & Implementation Strategy Business Analysis SAP B1 Hana Expert at BatchMaster Software Pvt. Ltd.
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Himanshu Mehra
Product-Led ERP & CLM Enthusiast | Designing Enterprise-Ready Solutions for…
Experience
Pre-sales & Implementation Strategy Business Analysis SAP B1 Hana Expert
BatchMaster Software Pvt. Ltd.
Mar 2023 — Present · Indore, IN
Leading pre-sales demos and crafting tailored implementation strategies to align with client goals and industry best practices, ensuring seamless customer onboarding experience.Collaborating closely with stakeholders across various teams to understand client needs, bridge gaps, and facilitate smooth onboarding and long-term partnerships.Conducting thorough discovery sessions and process mapping to gather detailed business requirements, identify inefficiencies, and document them in robust Business Requirement Documents (BRD), enabling successful implementation projects.Leveraging SAP B1 HANA’s capabilities to deliver scalable, quality solutions focused on customer success outcomes and operational excellence.Partnering with QA & R&D teams to identify and escalate issues, ensuring delivery of high-quality, bug-free solutions aligned with customer expectations.Driving process optimization by removing redundancies, aligning workflows with client objectives, and ensuring attention to detail in every stage of onboarding and implementation.Working cross-functionally with development teams to build and test custom solutions tailored to specific client use cases and customer lifecycle needs.Designing and enabling dashboards & visualizations using SAP B1 HANA Pervasive Analytics and B1 Usability Package (B1UP) to provide actionable insights that support customer education and success.
Education
Prestige Institute of Management & Research, Ring Road, Indore
Master of Business Administration - MBA
2012 — 2014
Medicaps Institute of Technology and Mangement (MITM)
B.E
2005 — 2009
St. Pauls Indore
Senior Secondary
1996 — 2005
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