Himanshu Lahar

Multi-unit Manager @Subway

Kilmarnock, GB

KEY ATTAINMENTS:+ Managing over 70 key professionals along with Restaurant Managers of strategically located 8 outlets in West of Scotland.+ Fostering consistent effort to bring out business excellence and maintain the market positioning of no. 1 QSR entity in UK, businesswise.+ Initiated & executed the concept of impulse buying, Upselling items and several other customer centric schemes which yielded incremental growth to the profitability.+ Up-scaling the brand to the next level in terms of Food quality & Customer service excellence, Pleasant ambience, creating value for money proposition etc.+ Revamped the incentive mechanism to mobilise the employee for aggressive sales drive.+ Fostered high performance motivation tools like informal engagements also inviting innovative ideas.+ Devised resilient menu and catering to the constant changing taste of the customers; Created a long lasting business rapport with the customers.+ Tracking data of customer visits, choices etc for reaching at better business decision.+ Induced the concept of leadership pipeline through grooming the high potential leaders through intensive in house training schedules and based on their outstanding performance.+ Exploring possibilities to amplify the business in collaboration with marketing team+ Functioning as a strategic decision maker on vital subjects like Revenue target setting per outlet,++ Mystery shoppers’ marketing impact, Vendor quality identification & service level enhancement related issues.

Delhi University

Arts