Himanshu Kumar
Senior Representative, Operations Ex- WNS
- Role
- Senior Representative, Operations at Concentrix
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Himanshu Kumar
Diligent KYC professional with expertise in conducting global procedures, ensuring…
Experience
Senior Representative, Operations
Jun 2025 — Present · Gurugram, IN
Investigate and resolve disputed transactions including chargebacks, refunds, and unauthorized payments. • Monitor transactions for potential fraud, escalate high-risk cases, and implement preventive measures. • Coordinate with banks, payment gateways, and internal teams to ensure prompt resolution. Conducted Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for retail and corporate clients in line with AML/KYC regulatory standards.Reviewed and verified customer identification documents (CIP) to ensure compliance with internal and external regulations. • Performed periodic and event-driven reviews of existing client profiles to identify potential money laundering or terrorist financing risks. • Investigated alerts and suspicious transactions, preparing Suspicious Activity Reports (SARs/Suspicious Transaction Reports) when required. • Assessed client risk ratings using AML frameworks and transaction monitoring tools. • Ensured compliance with FATF, OFAC, PEP, and Sanctions lists during onboarding and review processes.
Education
Sant Hari Dass College Of Higher Education
12th Class
2014 — 2016
Delhi University
Master of Business Administration - MBA
2023 — 2025
TKWs Institute of Banking & Finance
Advanced Diploma in Banking and Finance
2016 — 2019
Indira Gandhi National Open University
Masters of commerce
2020 — 2022
Delhi University
Bachelor of Commerce - BCom
2016 — 2019
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