Himanshu Goyal
Generative AI Engineer @Jio | LLMs, RAG, Agentic AI | Building Chat Assistants for 4M+ Users | ML Engineer | NITK Surathkal
- Role
- Ai Engineer at Jio Platforms Limited Jpl
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Himanshu Goyal
I’m a Gen AI Engineer at Jio Platforms Ltd, where I build and deploy multilingual chat…
Experience
Ai Engineer
Aug 2023 — Present · Gurugram, IN
Role : Gen AI DevDesignation: ManagerProjects: HelloJio – Multilingual Voice & Chat Assistant• Developed a production-grade chat assistant on the MyJio app handling 2M+ user queries/day across India.• Designed Retrieval-Augmented Generation (RAG) pipelines with FAISS, BM25, MongoDB, and LangChain.• Built scalable FastAPI microservices, deployed on Azure Kubernetes, ensuring low-latency response.• Focused on prompt engineering, context management, and multilingual capability.• Tech: LangChain, GPT, FAISS, MongoDB, Elasticsearch, FastAPI, Azure, Kubernetes, Docker. JioBuddy – Advisor Assistance Platform• Designed a multi-agent AI assistant for support agents to handle live customer queries.• Boosted advisor productivity by 40%, reduced response time by 30%.• Built using LangGraph, Graph RAG, and MCP-based reasoning for deep task orchestration.• Enabled context-aware plan suggestions, upsell recommendations, and automated workflows.• Tech: Agentic AI, LangGraph, LangChain, MCP, BM25, FastAPI, MongoDB JioCS – Telephony Voice Assistant• Responsible for end to end enhancements of a voice-based customer care assistant (dialable at 198) handling 3M+ daily queries.• Managed voice flow design, intent detection, and entity recognition using FastText, Logistic Regression, and LSTM models.• Delivered microservices for conversational logic and integrated JMeter for performance testing.• Tech: Python, FastAPI, FastText, LSTM, LR, Docker, Kubernetes, JMeter, GPUs
Education
National Institute of Technology Karnataka
B.Tech in Electronics and Communication Engineering
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