Himanshu Dubey

IT Technician @MyEyeDr.

Performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, trouble-shooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. • Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. • Interacts with engineers (e.g, Network, System, SAP, etc.) and/or applications development to restore service and/or identify and correct core problems. • Provides on-site support to end users on a variety of issues. • Responds to tickets escalated from Tier I. • Successfully manage assigned ticket to closure. • Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. • Follow-up with end users to provide status updates as per service level guidelines (SLA\'s). • Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user incidents. • Performs more complex operations and support activities such as maintaining and updating knowledge base articles and performing patching, upgrades and software installs with elevated profile rights.