Himanshu Bhandari

About Himanshu Bhandari

Inbound calls are the most fragile part of a property management operation.They decide- whether a prospect books a viewing - whether a resident issue escalates - whether managers get to sleepMost teams still treat calls as a task. Something humans \"just handle.\"That worked when- call volume was lower - teams had slack - after-hours expectations were differentIt fails now because- prospects call multiple buildings and book whoever answers first - residents call at night for issues that aren\'t emergencies - no one owns the full lifecycle of a conversationLeasing doesn\'t fail at marketing. Operations don\'t fail at effort.They fail when voice isn\'t treated as a system.I help property management companies install Al voice infrastructure that turns inbound calls into structured workflows:→ emergency vs non-emergency filtering→ prospect qualification→ viewing bookings→ after-hours intake→ follow-ups→ system updates→ visibilityHumans step in where judgment matters. Everything else runs consistently, calmly, and on time.The outcome isn\'t flashy- fewer missed leasing opportunities - fewer unnecessary night calls - lower staff burnout - predictable call handlingIf inbound calls matter to your operation and you suspect leakage, message me.

Experience

1. Al Automation & Outreach Lead

   Security Bsides Dehradun

   Aug 2025 — Present · Gurugram, IN

   Led the design and implementation of an AI-powered calling bot to re-engage previous attendees, promote upcoming events, and support ticket sales through automated voice outreach- Built and managed automated communication workflows for attendee engagement, follow-ups, and event promotions, improving outreach efficiency and response rates- Developed a certificate distribution automation system to securely send attendee certificates via email, reducing manual effort and ensuring timely delivery- Integrated AI tools with email and CRM systems to streamline event operations, attendee management, and post-event communication- Collaborated with the organizing team to align automation systems with event goals, ensuring smooth execution and improved participant experience- Contributed to future event planning by continuously optimizing AI workflows for scalability, accuracy, and engagement

Education

• Maharaja Surajmal Institute

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2020 — 2023