Himanshu Banavali
A result driven leader who has successfully managed People, High Profile Clients, Profitability for the organization.
- Role
- General Manager Operations at Accenture
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Himanshu Banavali
A result oriented management professional who has effectively managed people, service and profitability for the organisation. Varied experience in many BPM horizontals and experience in delivering superlative customer experience, economies of scale by partnering with clients and managing a multi-skilled workforce. I have expertise in BFSI, Telecom, Collection, Media verticals across Chat / Email / Voice. My objective is to stay ahead by constantly enhancing skill sets in the evolving space of digital transformation, service transformation and data analytics. Expertise - Day to Day Operations, Customer Experience, Leadership Competencies, Strategic Analysis, People Development and Execution Excellence, Global Stakeholder Management. I can be reached on Mobile:+91••••••••44• Email: h••••••••@gmail.com
Experience
General Manager Operations
Sep 2015 — Present · Mumbai, IN
I played a key role in the successful disbursement of INR 537 Cr in a single month, the largest figure in Accenture so far thereby Won Best Zonal Award for the sameFew Achievements to support my key skill sets are:(Operations Management)• Spearheaded 24x7 operations focus on customer relationship accountability, strategic insights, improvements in productivity / P&L, compliance with SLA and global stakeholder management.• Chair all internal and external business reviews and make sure DR plans (Disaster Recovery) meet with global program requirements• Implemented risk management and mitigation strategies to enhance operational assistance and efficiency• Designed and implemented a robust performance assessment framework for consultants and TLs in line with the process results• Met the customer’s disbursement records, audit / cash management expectations emulating the same while heading West Zone operations • Scaled up zonal operations from 65 branches to 100 branches and teams from 200 to 350 within 6 months.
Education
Welingkar Institute of Management 2023
Operations Management - MBA
2020 — 2023
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