Himanshu Arora
A Military Veteran and a Corporate Professional in the field of Operations, Service delivery, Digital transformation, Lean projects, Client relationship, Procurement Operations and Vendor relations.
- Role
- Assistant Vice President Operations at Genpact
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Himanshu Arora
A seasoned professional with 22 years of diversified experience in the field of…
Experience
Assistant Vice President Operations
Aug 2022 — Present · Gurugram, IN
Responsible for managing global operations across regions (APAC, EMEA, North America & LATAM)• As the service delivery leader, managing procurement and accounts payable operations for key global clients and overseeing the P&L and AOI of the accounts• Managing a global team size of 120 plus. Also, overseeing recruitment, training, and talent development of the operations team• Defining and measuring performance metrics (CPI/KPI) and complying with the SLAs• Use data and analytics to carry out continuous process improvements and cost optimization for the clients• Work with IT and cross functional teams to develop digital tools for the business and to carry out system enhancements for the existing digital tools• Rich experience in leading lean six sigma projects to ensure process excellence for the clients• Successfully carried out Kaizen projects and led various Six sigma initiatives to drive process improvements and improve productivity• Adept at formulating and implementing SOPs and carrying out Root Cause Analysis (RCA)• Collaborate with global teams to ensure adoption of best business practices• Successfully carried out various transitions in complex client environment• Hands on experience on different ERPs like SAP, Oracle, Ariba, S4HANA and Ivalua etc• Provide analytical insights to drive greater penetration into client business• Highly adept at resource planning. Successfully optimized resource cost through FTE reduction plan• Collaborate with stakeholders to achieve operational efficiency• Rich experience in developing solutions and building client relationships• Huge experience in managing escalations from the client businesses• Adept in ensuring process governance, compliances, and adherence to laid down procedures• Years of experience in carrying out process audits
Education
KPMG Business School
Lean Six Sigma Certified Professional
Delhi University
Bachelor of Commerce - B Com (H)
Symbiosis Institute of Business Management, Pune
Supply Chain
Management Development Institute, Gurgaon
Executive MBA
College of Material Management, Jabalpur
Supply Chain and Procurement
Symbiosis Centre for Distance Learning
Human Resources Management/Personnel Administration, General
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