Himanshu Ahuja
Director : PMO - International Corporate Strategy & Transformation
- Role
- Director Project Management Office at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Himanshu Ahuja
18+ Years of experience in Operations/Digital Transformation/Process Management/Service Delivery,Retail Banking and Wealth servicing.Seasoned campaigner in Banking and Financial Services Industry, enriching work experience in Customer service industry, encompassing a breadth of varied exposure ranging from Merchant Services, Banking Operations,Retail Banking / Wealth Servicing, Business Lending Operations,Multi-currency Servicing with experience in deploying digital capabilities.Worked in Captive, Branch Banking and Third party environment of BFSI, during the course of this journey/ tenure was certified as Leader, Trainer, Quality Coach, Lean, BPMS and Six Sigma Green belt. During the varied roles - I have managed business effectively, achieved high level of employee engagement, initiated and accomplished projects to enhance customer experience, reduced turnaround time, increased productivity, established excellent client relationship. ensured adherence to audit and regulatory requirements, successful Transition/Migrations at short span, business contingency planning and production of necessary MI’s.
Experience
Director Project Management Office
Sep 2025 — Present · Gurugram, IN
Skills
- Business Process Improvement
- Management Information Systems (Mis)
- Process Improvement
- Vendor Management
- Business Analysis
- Performance Management
- Crm
- Customer Relationship Management (Crm)
- Leadership
- Relationship Management
- Risk Management
- Team Management
- Operations Management
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