Himanshu Agrawal

Operations Manager @TP

Jaipur, IN

Managing a process end to end of 4 Assistant Managers, 15-20 Team Leaders and 250+ associates. Develop & direct support functions to ensure customer satisfaction, effective and improved delivery on SLA\'s, increased revenue through span management & improved employee product knowledge and training. Transition manager for the campaign. Innovate and implement processes that will generate higher productivity and revenues. Interact regularly with employees to improve process quality, grooming for next level and reduce process shrinkage/attrition to ensure that team\'s operational delivery is aligned with organizational goals. To participate on Weekly /Monthly/Quarterly business reviews with the client and engage the client on other weekly calls on the performance on various Operations and Compliance metrics. Continually investigate and introduce process improvement measures. Weekly / Monthly / Quarterly reviews with Assistant Managers and Team managers. Analyze reports and distribute reflecting trends to improve process capability. Root cause analysis for opportunity identified and issuing Weekly action plan to the assistant managers. Observe training need and facilitate training plan to improve process standards. Involved in recruiting employees as per Ops requirement.

University of Rajasthan

Bachelor of Commerce - BCom, Business/Commerce, General

The Institute of Chartered Accountants of India

Cpt, Accounting and Related Services

Sacred Heart Convent School

High School Diploma, Business/Commerce, General