Himanshu Aggarwal
Senior Executive Assistant @ixigo
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WORK HISTORY
Senior Executive Assistant @ixigo
Gurugram, IN
EDUCATION
Delhi University
Bachelor of Commerce - BCom
Rukmani Devi Jaipuria Public School - India
12th Standard, Commerce
Rukmani Devi Jaipuria Public School - India
10th Standard, CBSE
Great Learning
Post Graduate Program, Product Management and Analytics
ABOUT HIMANSHU AGGARWAL
Leader, team player, quick learner and always carrying a positive attitude towards life and work experiences. Carrying 6 years cross-functional experience of work, with dynamic workplaces like Goibibo and Ixigo. Skilled in handling social media escalations, emails, chats, and supervisor calls. During my journey, I have been able to identify the customer\'s pain points and develop strategic solutions to provide a delightful experiences. Currently, I am working as a senior executive in customer experience in Ixigo. I am always excited when it comes to collaboration in the below tasks- Solving customers\' problems- Brainstorm Ideas - Work on Process improvement plans - Mentoring colleagues - Delight Customer Experiences Relevant Tools- CRM: Freshdesk - Design Tool: Canva - Wireframing Tool: Balsamiq - Communication Tools: Slack, Zoom, Google Meet - Data Visualization Tools: Microsoft Excel, Google Sheets - JIRA Software - Tableau
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