Himanshu A.
IT Support Engineer | 5+ Years | Active Directory • ServiceNow | 95%+ First-Contact Resolution
- Role
- Technical Support Engineer at Pc Solutions
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Himanshu A.
Results-driven IT Support Engineer with about 6 years of experience resolving technical…
Experience
Technical Support Engineer
Dec 2023 — Present
Client- American ExpressRole and ResponsibilitiesResolved 15+ daily technical issues (hardware, software, network) with 95% first-contact resolution. Managed Active Directory accounts (create, modify, disable) ensuring secure access control. Assisted in hardware/software deployment, reducing onboarding time for new hires by 20%. Collaborated with cross-functional teams, improving system efficiency by 70%. Created step-by-step troubleshooting documentation, reducing average ticket time by 6 minutes.
Education
APJ Abdul Kalam Technological University
Bachelor of Technology - BTech
2015 — 2019
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