Himanshi Singh
Client Care Representative @Wipro
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WORK HISTORY
Client Care Representative @Wipro
Noida, IN
Handled employee chat support in HR Operations within the Health & Welfare domain at Wipro, addressing queries related to employee benefits, insurance, enrollments, and claims. Managed high-volume chat interactions (90–100 chats per day), especially during annual enrollment periods, while ensuring SLA compliance and strong CSAT scores. Responsible for HR case creation, documentation, and resolution using internal HR portals, collaborating with internal teams to resolve escalations efficiently. Also contributed to team performance by mentoring new joiners and supporting quality and process adherence.
EDUCATION
Allenhouse Group of Colleges
Bachelor of computer application, Computer Science
Vidya niketan girls inter college
Intermediate
Allenhouse Group of Colleges
Bachelor's of computer Application, Computer Engineering
Allenhouse Group of Colleges
Bachelor of computer application
CHANDIGARH UNIVERSITY
Master of Computer Applications - MCA, Computer Science
ABOUT HIMANSHI SINGH
HR Operations Support Executive with 1 year 8 months of experience in the Health & Welfare domain at Wipro. Experienced in employee chat support, benefits administration, insurance and claims processing, and HR case management.Skilled in handling high-volume chats (90–100/day), meeting SLA and CSAT targets, resolving escalations, and mentoring junior associates. Currently pursuing MCA and seeking growth opportunities in HR Operations and escalation-focused roles.
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