Himank Arora
Customer Operations Analyst - Teleperformance @Volkswagen Financial Services (UK)
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WORK HISTORY
Customer Operations Analyst - Teleperformance @Volkswagen Financial Services (UK)
Role Overview:• Problem-solving: Resolved customer complaints and issues by analyzing data and identifying root causes.• Attention to detail: Ensured accuracy and completeness of customer information in databases.• Data management: Maintained and updated customer information in databases.• Teamwork: Worked with cross-functional teams to resolve customer issues.• Continuous learning: Stayed up-to-date with new products, services, and company policies to improve customer service.• Data Quality Assurance: Performed data validation and verification procedures to ensure data integrity and completeness.Key Achievements:• Awarded Monthly Recognition: Recognized four times with Monthly Recognition Awards for exceptional performance and commitment to quality.• Quality Assurance Excellence: Achieved a perfect 100% Quality Assurance score for the month of June, reflecting attention to detail and adherence to standards.
EDUCATION
Welingkar Institute of Management
Masters of Management Studies, Finance
Delhi University
Bachelor's of commerce
ABOUT HIMANK ARORA
WHY WORK WITH ME? I am a skilled Data and Financial Analyst with over 3 years…
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