Himanish Ghosh

About Himanish Ghosh

I have completed the SAP course in the Sales & Distribution module as well as in FICO…

Experience

1. Senior Associate

   Capgemini

   Nov 2024 — Present · Kolkata, IN

   The Cash Application supervisor is responsible for the transactional process effectiveness of the Cash Application team- Handles complex cash application transactions, deductions, and customer account clearing activities Monitors the overall process performance and accounts quality- Acts as a key contact point for Capgemini clients to resolve queries or issues. Handles complex troubleshooting activities. Contact point with the Command Center to provide any required KPI reports- Collate incoming payments daily by whichever method and track status- Ensures discounts and disputed items are dealt with in a timely manner in accordance with process- Tracks cash collection targets and advises on potential and significant deviation in order to escalate it properly- Escalates any issue with the bank statement which may affect to the collection process: missing files, interface error messages, etc- May lead and/or provide support to other team members in resolving operational issues based on his/her process expertise- Demonstrate leadership skills and develop new employees- Ensures that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.

Education

• Delhi Public School (DPS)

  Higher Secondary

  2009 — 2010

• Techno India College Of Technology

  BBA(H)

  2010 — 2013

• Kendriya Vidyalaya (KV)

  Madhyamik

  2003 — 2008

• Bengal Institute of Business Studies

  MBA+PGPFM

  2017 — 2019

• ITM Group of Institutions

  PGDM

  2014 — 2016

Skills

• Microsoft Office
• Html
• Customer Service
• C
• Matlab
• Public Speaking
• Research
• C++
• Powerpoint
• Microsoft Excel
• Training
• Microsoft Word
• Team Leadership
• Marketing
• Teamwork
• Team Management
• English
• Market Research
• Analysis