Himani Yadav

About Himani Yadav

The Associate Account Service Representative plays a key role in supporting Customer…

Experience

1. Associate Account Service Representative

   TELUS Digital

   Dec 2023 — Present · Gurugram, IN

   Responsibilities- Prepare utilization and Platform reports according to schedule and accompanying cover letter for transmission by CSM (or ASR) to customer- Prepare and distribute renewal letters and contract templates- Support white label partner requests with updated materials, termination requests, additional covered lives, utilization reports- Support global customers in the event of partner changes, telephone number changes with the provision of updated promotional materials and updated information on the Lifeworks platform issuing reports to clients- Perform regular quality assurance checks on CSM and client data in Salesforce and updating as required to maintain data integrity and consistent quality in a call client account record- Package customer onboarding communications and distribute for customers who are launching the Lifeworks platform and do not have an assigned Implementation Manager- Gathering documents to support the investigation of billing issues, including invoices, Symphoni (case management system) set up and contracts- Coordinating for Scheduling events for our clients based in various regions- Helping THVC platform.

Education

• Indira Gandhi National Open University

  Master of Arts - MA English hons.

  2019 — 2021

• Delhi University

  Bachelor of Arts - BA English hons

  2016 — 2019