Himaja Ratakonda
Support Engineer @Majestic Computer Technology
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WORK HISTORY
Support Engineer @Majestic Computer Technology
AU
Level 1 Systems and Network Support*Perform maintenance for SLA clients*Assist with the delivery and installation of systems as part of a team or individually*Assist with the production and dissemination of internal and external documentation.*Monitoring network traffic and assessing logs for network performance management.* Configuring various security solutions on servers and workstations as well as maintaining hardware and software-based Firewalls.* Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems.
EDUCATION
La Trobe University
Masters, Engineering/ Information Technology/ Networking
ABOUT HIMAJA RATAKONDA
I am a competent and organised Network support engineer, with the ability to provide service desk support and remote control support to system usersI am able to resolve network incidents and ensure daily system operations run smoothly. I also possess knowledge in the installation and configuration of firewalls, routers and switches. I am a committed employee and hard worker who is eager to learn, and who can adapt easily to high-pressure situationsPassionate about learning more about networking skills. Outstanding troubleshooting, problem-solving and communication skills with the ability to work effectively with people at all levelsSpecialities include but not limited to->Microsoft Desktops & Server,+ Networks->Automated systems, PowerShell, Azure AD->Cloud - Microsoft Office365->Security - EndPoint, Firewalls, Remote SupportEmail - h••••••••@gmail.com
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