Himaja Etcherla
Senior Customer Support Analyst @Netradyne
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WORK HISTORY
Senior Customer Support Analyst @Netradyne
Bengaluru, IN
Results-driven Senior Customer Support Analyst with a strong technical background in Cloud Computing, Artificial Intelligence, Machine Learning, SQL, and IoT. Skilled in troubleshooting complex issues, optimizing system performance, and enhancing customer experience through data-driven insights and innovative solutions. Passionate about leveraging emerging technologies to drive efficiency and business success. Adept at collaborating with cross-functional teams to resolve challenges, improve workflows, and deliver seamless support. Always learning, adapting, and striving for excellence in the ever-evolving tech landscape.
EDUCATION
Birla Institute of Technology and Science, Pilani
Master's Degree, Master of Technology In Computing Systems & Infrastructure
ABOUT HIMAJA ETCHERLA
98% SLA adherence | 4.9 CSAT | 500+ incidents managed per month per head I am a…
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