Himadri Arora

About Himadri Arora

Overall Experience of 9 Years | Bachelor of Arts in Economics Currently Working with Aptia Group as a Senior Specialist in UK Wealth Adminstration.Work Allocation with use of team strength or areas where development is desired. Manage performance of the team.Liaise with UK Onshore counterpart for new business transitions. Peer review the case processed by the team members.Provide necessary process training to new hires and any refresher session needed within the team to maximize their potential.Involve in management reporting’s such as RCA (Root Cause Analysis), TAT reporting,Daily productivity, CIP ( Cases in Progress) Report etc.

Experience

1. Senior Specialist

   Aptia Group

   Sep 2024 — Present · Gurugram, IN

   This team works on UK Pension related work types which mainly include Pension Increase,Renewals, Centrica Interface, Member Movements Report, Scheme Returns,Pensioner Hub and Valuation Data. I am the Peer reviewer in my team.Job Responsibilitieso Daily do allocation of cases for the whole team and monitor Work Control and Queue.o Review the quality of process and maintain SLA.o Mentoring team members and new hires on various process doubts and queries.o Schedule Trainings for New Hire.o Perform RCA on cases results on end of every month to Calculate exact CU Calculations.o Central mailbox monitoring and tracking of emails.o Coordinating with internal teams, trustees and Admin.o Reviewing critical member cases, Member Movement Report, Scheme Return andAnnual Pension Increase Calculations.o Share daily report for how many cases has been processed & reviewed with Teammembers and Reporting Manager.o Connect with Offshore Teams and Client as per the requirements of process andbusiness.o Actively participation in team or buzz meeting gathering to understand the expectations of client and management on daily-basis update.

Education

• Lakshmi Bai College

  Bachelor of Arts - BA, Economins

  2011 — 2014