Hima Nair
AI-ML Project Manager at Tech Mahindra
- Role
- Project Delivery Manager at Tech Mahindra
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Hima Nair
Experienced Project Manager with a demonstrated history of working in the Information…
Experience
Project Delivery Manager
May 2023 — Present · Mumbai, IN
Lead multiple AI/ML-powered automation projects across domains, delivering voice bots, chatbots, WhatsApp bots, and email automation solutions at scale.Manage end-to-end project lifecycle — from prequirement analysis to production deployment — ensuring alignment with client goals and technical feasibility.Successfully handle international clients across the UK, US, Canada, Italy, and other regions, managing expectations, aligning delivery timelines across time zones, and ensuring stakeholder satisfaction.Collaborate with global cross-functional teams including ML engineers, data scientists, solution architects, conversational designers, QA, and DevOps to deliver AI-based solutions that are robust, scalable, and user-centric.Define clear project roadmaps, manage cross-team dependencies, and drive execution in alignment with Agile (Scrum/Kanban) methodologies.Lead the implementation of AI-powered conversational interfaces using platforms like Google Dialogflow, Rasa, Microsoft Bot Framework, AWS Lex, and custom NLP/NLU models.Facilitate seamless integration of bots with CRMs, ERPs, support ticketing tools, and third-party systems to enable full automation workflows.Analyze large volumes of user interaction data to train and fine-tune models, improving intent accuracy, user satisfaction (CSAT), containment, and automation rates.Conduct stakeholder workshops, product demos, and roadmap planning sessions tailored to client priorities and regional compliance (e.g, GDPR).Ensure adherence to global data privacy and ethical AI standards across all solutions.Lead vendor coordination, manage delivery across in-house and offshore teams, and maintain accountability for timelines, quality, and KPIs.Act as a strategic advisor to international clients on conversational AI trends, automation opportunities, and emerging technologies.
Education
ITM University
Master of Business Administration (M.B.A.)
Model College
Bachelor's Degree
Skills
- Vendor Management
- Market Analysis
- New Client Acquisitions
- Sales
- Business Strategy
- New Business Development
- Business Planning
- Market Intelligence
- Channel Partners
- Marketing Strategy
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