Hilton Hurst

Head of Engineering Business Operations @AWE

Reading, GB
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

May 2023 — Present

Head of Engineering Business Operations @AWE

View department →

Reading, GB

EDUCATION

2003 — 2004

Cranfield School of Management

Accelerated Development Program, Business/Commerce, General

1985 — 1988

University of Reading

BA (Hons), American Politics and History

SKILLS

Stakeholder ManagementOutsourcingAccount ManagementStrategyChange ManagementContact CentersE-CommerceCall CentersLeadershipBusiness TransformationProject DeliveryBusiness StrategyBusiness Process ImprovementProject ManagementDigital StrategyCustomer ServiceVendor ManagementManagement

ABOUT HILTON HURST

An influential Senior Manager with extensive project, change and transformation experience including outsourcing/offshoring processes across finance, operations and systems. A proven track record of managing international people, process and systems transitions across UK, EMEA, US, South Africa, India and The Philippines. Identified solutions and efficiencies that minimised disruption and mitigated risk whilst building and managing successful stakeholder relationships. Demonstrates a hands-on approach to deliver sustainable outcomes which generate measurable and continuous improvements to efficiency, customer satisfaction and financial performance.Key Achievements: Advised and supported the transition of owned facilities and more than employees to outsource partners in India and The Philippines. Collaborated with existing management teams to ensure continued offshore services. ent. Identified and sourced business partner and project led the delivery of a telesales operation in South Africa. Efficiently managed client-side delivery of multi-country, multi-language shared service centre in Timisoara. Managed key stakeholder relationships across EMEA cluster, country heads and CFOs. Successfully planned and delivered a multi-phase ERP delivery and organisational design and change in Poland, The Netherlands and Germany. Implemented property management system and introduced SLA & KPI which managed internal and partner performance and increased customer satisfaction.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Hilton Hurst — Head of Engineering Business Operations at AWE in Reading, GB | Unifers