Hilton Hurst
Head of Engineering Business Operations @AWE
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WORK HISTORY
Head of Engineering Business Operations @AWE
Reading, GB
EDUCATION
Cranfield School of Management
Accelerated Development Program, Business/Commerce, General
University of Reading
BA (Hons), American Politics and History
SKILLS
ABOUT HILTON HURST
An influential Senior Manager with extensive project, change and transformation experience including outsourcing/offshoring processes across finance, operations and systems. A proven track record of managing international people, process and systems transitions across UK, EMEA, US, South Africa, India and The Philippines. Identified solutions and efficiencies that minimised disruption and mitigated risk whilst building and managing successful stakeholder relationships. Demonstrates a hands-on approach to deliver sustainable outcomes which generate measurable and continuous improvements to efficiency, customer satisfaction and financial performance.Key Achievements: Advised and supported the transition of owned facilities and more than employees to outsource partners in India and The Philippines. Collaborated with existing management teams to ensure continued offshore services. ent. Identified and sourced business partner and project led the delivery of a telesales operation in South Africa. Efficiently managed client-side delivery of multi-country, multi-language shared service centre in Timisoara. Managed key stakeholder relationships across EMEA cluster, country heads and CFOs. Successfully planned and delivered a multi-phase ERP delivery and organisational design and change in Poland, The Netherlands and Germany. Implemented property management system and introduced SLA & KPI which managed internal and partner performance and increased customer satisfaction.
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