Hill Peterson

About Hill Peterson

Customer Service and Retail Professional, with over 10 years of solid sales expertise, customer experience, and interpersonal skills. Passionate about anticipating and solving problems that may arise for customers or behind the scenes under tight deadlines. Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Recipient of an Employee recognition award. Proven ability to increase sales through upselling techniques and implementing processes that drive profitability.Proficiencies include:Store Operations • Customer Relations • Google Workspace • CounterPoint • Endear • Adobe Photoshop and Lightroom • Microsoft Office • Social Media Engagement • E-commerce Platforms (Shopify, ShopHero, ShipStation, Magento) • Shipping/Receiving • Sales Production • Market Development

Experience

1. Wine and Spirits Associate

   Hillstone Restaurant Group

   Nov 2024 — Present · Beverly Hills, CA, US

   Recommend wine and spirit selections tailored to customer preferences by leveraging strong product knowledge and attentive service.Maintain a friendly, energetic, and customer-focused demeanor that supports a polished, hospitality-driven environment.Ensure the store remains well-stocked, organized, and visually appealing through proactive restocking and merchandising.Manage POS transactions with accuracy and efficiency while upholding a professional appearance and standard of service.

Education

• The University of the South

  B.A,

Skills

• Microsoft Office
• Sales
• Event Planning
• Logistics
• Customer Service
• Public Speaking
• Warehousing
• Microsoft Excel
• Inventory Control
• Distribution Center Operations
• Human Resources
• Photoshop
• Retail
• Social Media