Hilloni Shah

Marketer, Strategist, Campaign Whiz and Content Creator | Strong Advocate of Innovation and Authencity |

Role
Customer Experience Partner at A.P. Moller - Maersk
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Hilloni Shah

Passionate about driving marketing and advertising success with a background in campaign…

Experience

  1. Customer Experience Partner

    A.P. Moller - Maersk

    Jul 2024 — Present · Mumbai, IN

    Process Improvement : Analyzing customer feedback and operational processes to identify areas for improvement.Performance Monitoring : Tracking key performance indicators (KPIs) related to customer service, such as response times, resolution rates, and customer satisfaction scores.Project Management : Leading in projects aimed at enhancing customer experience, such as the implementation of new technologies or processes.

Education

  • Ramnarain Ruia College - Mumbai

    H.S.C, Science

  • Vivekanand Business School

    Master of Business Administration - MBA, Marketing

  • Fatima High School

    S.S.C, -

  • INIFD Institute

    B.Sc. Fashion Design, Fashion/Apparel Design

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Hilloni Shah — Customer Experience Partner at A.P. Moller - Maersk in Mumbai, MH, IN | Unifers