Hillel Steinmetz

About Hillel Steinmetz

I\'m a machine learning engineer at Qualtrics, with a passion for natural language processing (NLP) and machine learning (ML). I aspire to find ways to leverage these technologies to make the world a more accessible place. At Qualtrics, I\'m working on training, finetuning, and evaluating automatic speech recognition (ASR) models. Before working at Qualtrics, I was an intern at NASA where I researched the use of natural language understanding (NLU) to modernize air traffic control communication.

Experience

1. Machine Learning Engineer

   Qualtrics

   May 2024 — Present · Reston, VA, US

   Trained and evaluated ML components of a call center analytics pipeline• Developed support tools to query MongoDB and migrate files on AWS S3 buckets in Go, Bash, and Python• Developed an observability solution to monitor production LLM performance and aberrant behavior by employing Prometheus metrics in a FastAPI service to log client request and LLM response statistics

Education

• University of Chicago

  Bachelor's degree, Linguistics

  2015 — 2019

• University of Washington

  Master of Science - MS, Computational Linguistics