Hillary Welton

About Hillary Welton

With experience in building impactful customer relationships, I’ve had the privilege of partnering with a wide range of industry leaders. From my early days in sales and marketing at Google to leading customer success engagements at LinkedIn and BetterUp, my career has evolved — but my mission has not: to drive meaningful, measurable outcomes for customers through authentic partnership and strategic alignment.I bring a deep understanding of how to translate business priorities into success strategies, leading customers from implementation through long-term value realization. Whether I’m building executive relationships, launching a new initiative, or crafting a compelling value story, I show up as a trusted advisor who connects the dots between product capabilities and real business outcomes.My expertise spans customer success, strategic consulting, project and change management, and high-impact storytelling. I lead with curiosity, clarity, and a commitment to continuous improvement.What excites me most right now? The transformation of the customer experience through AI and automation. I’m energized by the opportunity to help customers navigate this shift — ensuring they not only adopt new technologies but unlock lasting value from them. As the future of Customer Success evolves, I’m here for it — blending human insight with tech innovation to elevate every customer journey.

Experience

1. Senior Customer Success Manager

   HubSpot

   Jun 2025 — Present

Education

• Michigan State University

  BA, Political Science

Skills

• Strategic Partnerships
• Online Advertising
• Community Outreach
• Online Marketing
• Event Planning
• Mobile Marketing
• Public Relations
• Blogging
• Advertising
• Digital Strategy
• Marketing
• Social
• Social Media
• Marketing Strategy
• Google Analytics
• Google Adwords
• Advertising Sales
• Search Advertising
• Html