Hillary Shayne

Workforce and Economic Development Innovator-- working at the intersection of nonprofits, government, and social enterprise to drive systems change

Role
Customer Strategy and Operations at FutureFit AI
Location
Philadelphia, PA, US
LinkedIn followers
500 followers

About Hillary Shayne

I am a workforce development innovator and a driver of systems change with a commitment to preparing people and organizations for the future of work. At FutureFit AI, I\'ve had the opportunity to take on a range of challenges including building out strategy and processes for our workforce development customer success portfolio and shaping our growth enablement strategy within the U.S. local workforce and economic development industry. In my current role, I\'ve been able to drive innovations across workforce and economic development ecosystems by supporting technology adoption aimed at broadening the workforce development audience, streamlining processes, and developing more collaborative ecosystems. Throughout my career, I\'ve supported system-wide process improvement projects in the public service sector ranging from business continuity to technology adoption to policy implementation. In the process, I\'ve developed expertise in customer success best practices, training for impact, project management, change management, and leading cross-functional teams. I am passionate about EdTech, skills-based hiring, and training for the future of work.

Experience

  1. Customer Strategy and Operations

    FutureFit AI

    Nov 2022 — Present · New York City, NY, US

    Provide partnership with our US customers, primarily in the public service sphere, in leveraging FutureFit AI\'s SAAS technology platform to support career seekers in their job search and to facilitate workforce and economic development ecosystems.

Education

  • University of Pennsylvania

    Master's of Public Administration, Nonprofit Management

    2012 — 2014

  • Tufts University

    B.A., Urban Studies, Peace and Justice Studies

    2004 — 2008

Skills

  • Training
  • Volunteer Management
  • Policy
  • Leadership Development
  • Spanish
  • Policy Analysis
  • Grants
  • Strategic Planning
  • Nonprofits
  • Organizational Development
  • Case Management
  • Program Management
  • Strategic Communications
  • Research
  • Social Services
  • Case Managment
  • Community Organizing
  • Program Development
  • Management
  • Event Planning
  • Social Media
  • Workshop Facilitation
  • Data Analysis
  • Non-Profit Administration
  • Teaching
  • Mental Health
  • Budgets
  • Community Outreach
  • Community Development
  • Public Speaking
  • Higher Education
  • Facebook

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Hillary Shayne — Customer Strategy and Operations at FutureFit AI in Philadelphia, PA, US | Unifers