Hillary Mack Roberts

About Hillary Mack Roberts

I am an analytical and strategic Business Operations Manager for Cisco’s Commerce Engineering organization, responsible for driving the workforce strategy and recruiting efforts that help build our high-performing teams and drive organizational success. Leveraging deep expertise in headcount analysis and data-driven workforce planning, I partner closely with senior leaders, as well as our VMO, GPS and our People & Culture teams to design and implement strategies that anticipate business needs and support growth. I excel at analyzing skills gaps, forecasting talent requirements, and leading cross-functional projects to ensure efficient and effective hiring. My approach blends strategic insight with operational excellence to streamline hiring processes, optimize talent acquisition, and provide leadership with actionable recommendations to keep teams agile and aligned with company goals.

Experience

1. Business Operations Manager- IT - Commerce Engineering

   Cisco

   Nov 2023 — Present · Nashville, TN, US

   Lead workforce strategy for Cisco IT’s Commerce Engineering Domain, optimizing headcount utilization and aligning talent with evolving organizational goals-Designed and launched a comprehensive 10–12 week intern program, resulting in the successful hiring of 26 interns and 5 new graduates; currently preparing to onboard 50+ early-career professionals globally-Facilitated the recruitment and integration of approximately 150+ new Commerce Engineering team members over the past 18 months to drive business growth-Developed and executed strategic labor plans, including detailed 5- and 9-year forecasts, to optimize staffing models and support long-term business objectives-Managed key vendor relationships and led complex contract renewals ($5M–$15M), implementing process improvements that increased operational efficiency and financial accuracy-Spearheaded global talent expansion initiatives, including market research for a new site, to enable strategic business growth and diversification.

Education

• University of Mississippi

  Bachelor of Business Administration, Managerial Finance

  2008 — 2013

Skills

• Recruiting
• Public Relations
• Project Management
• Marketing
• Critical Thinking
• Teamwork
• Team Management
• Leadership
• Event Planning
• Interviews
• Microsoft Excel
• Powerpoint
• Proactive Monitoring
• Communication
• Public Speaking
• Customer Service
• Facebook
• Retail
• Management Training
• Microsoft Powerpoint
• Finance
• Microsoft Office
• Sales
• Team Building
• Management
• Microsoft Word
• Team Leadership
• Human Resources
• Social Skills
• Social Networking
• Time Management
• Strategic Planning
• Interviewing
• Social Media
• Customer Satisfaction
• Training