Hillary Rodriguez
Senior Manager, Telecommunications at Convey Health Solutions
- Role
- Senior Telecommunications Manager at Convey Health Solutions
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Hillary Rodriguez
Accomplished telecom professional with over 25 years experience in telecom. Recently migrated our Avaya systems to Genesys Cloud. Proven ability to work well under pressure with excellent leadership, communication, customer service, technical and problem-solving skills. Specific area of strength: • Project Management • Global Site Implementations & Migrations• Vendor Management• Call Center & Recording Platform
Experience
Senior Telecommunications Manager
Jul 2024 — Present
Education
Devry University
Bachelor Science, Technical Management/Project Management
2007 — 2009
Westchester Business Institute
Associates, Computer Science
1994 — 1996
Skills
- Avaya Products
- Disaster Recovery
- Microsoft Excel
- Definity
- Problem Solving
- Itil V3 Foundations Certified
- Microsoft Office
- Avaya
- Voice Over Ip (Voip)
- Itil
- Cross-Functional Team Leadership
- Verint
- Software Documentation
- Teleconferencing
- Avaya Technologies
- Windows
- Modular Messaging
- Avaya Pbx
- Incident Management
- Telecommunications Billing
- System Administration
- Process Improvement
- Cisco Call Manager
- Circuits
- Enterprise Mobility
- Telecommunications
- Ecas
- Troubleshooting
- Technical Support
- Networking
- Telecom Software
- Business Process Improvement
- Cisco Ucs
- Cms
- Visio
- Change Management
- Integration
- Excel
- Cisco Voip
- Telecommunication Services
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