Hillary Omitogun
Ux Researcher @Yorkshire Building Society
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WORK HISTORY
Ux Researcher @Yorkshire Building Society
Currently working on YBS’s digital-first transformation, where I lead research into some of the most high-impact areas of the customer experience: authentication, mobile-first design, and ISA servicing. My role bridges deep discovery and strategic delivery; surfacing insights that shape journeys across mobile, web, branch, and telephony channels. I partner with stakeholders at every level to ensure we build services that are not only usable but genuinely meaningful for members.
EDUCATION
Birkbeck, University of London
Psychology
Kirkwood Community College
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
ABOUT HILLARY OMITOGUN
I’m a UX Researcher, strategist, and social architect (fancy term for community builder)…
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