Hillary Croffitt
Marketing Technology Leader | Enterprise Success | Team Builder
- Role
- Senior Director, Enterprise Customer Success at DealerOn
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Hillary Croffitt
I am a Marketing Technology leader with over ten years of experience in developing and executing B2B SaaS and B2C marketing strategies. I lead teams of marketing professionals who are responsible for developing, executing, and measuring complex marketing programs that drive demand and revenue. I am passionate about cross-functional leadership, collaboration with sales, product, and operations teams to ensure alignment and synergy across the organization.
Experience
Senior Director, Enterprise Customer Success
Nov 2024 — Present
As the Senior Director of Enterprise Customer Success at DealerOn, I lead the teams responsible for delivering best-in-class support and strategic marketing guidance to our enterprise automotive clients. My role focuses on ensuring our customers maximize the value of DealerOn’s proprietary marketing technology and performance marketing services to drive measurable growth.Key Responsibilities:Lead and mentor high-performing Customer Success teams dedicated to our enterprise customer segment, with a focus on retention, satisfaction, and long-term partnership success.Drive cross-functional initiatives in collaboration with product, operations, and marketing to enhance both the customer experience.Oversee strategic planning and execution for the utilization of DealerOn’s full suite of solutions, aligning customer goals with platform capabilities and service excellence.Serve as a senior voice of the customer internally, championing insights that inform continuous product and process improvements.
Education
University of Washington
Bachelor of Arts (BA), Sociology
2010 — 2014
Skills
- Event Planning
- Public Speaking
- Performing Arts
- Social Media
- Powerpoint
- Microsoft Excel
- Public Relations
- Dance
- Sales
- Social Networking
- Microsoft Word
- Customer Service
- Time Management
- Social Media Marketing
- Organizational Leadership
- Committees
- Volunteering
- Live Event Production
- Constant Contact
- Flex Rental Solutions
- Microsoft Office
- Project Management
- Asana
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