Hillary Crumlett

Director of Operations, Nursing @Northwestern Medicine

Supported the hospital in achieving their first ANCC Magnet designation • Developed a comprehensive capacity management plan assuring appropriate resource utilization during times of peak census • In partnership with the incident command team, created the hospital’s COVID-19 pandemic surge plan and provided oversight of successful execution of this plan through the pandemic • Established a leadership orientation and competency training program for nursing leaders • Partnered with the operations team in the development and implementation of the hospital\'s Maternal-Fetal Medicine program and clinic • Facilitated process improvement efforts to improve organizational patient engagement performance • Expanded the emergency department operations from 18 care spaces to 32 care spaces to meet the 50% volume increase