Hillary Chan
Manager, Youthvast Program, Nicotine Dependence Clinic & Intrepid Lab Stop Expansion Program @CAMH
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WORK HISTORY
Manager, Youthvast Program, Nicotine Dependence Clinic & Intrepid Lab Stop Expansion Program @CAMH
Toronto, ON, CA
Developed and executed the strategic vision for the Youth-Vaping, Alcohol, Substance Use, and Technology (YouthVAST) program, operationalizing a full program redesign within 3 months, including workflows, staffing model, clinical pathways, and evaluation structure. Increased client registrations by over 50% in 4 months.Managed the Nicotine Dependence Clinic overseeing care for 1,200+ annual visits and implementing initiatives to streamline client self-enrolment into the STOP program, resulting in increased uptake and improved continuity of care.Led the expansion of the STOP Smoking Cessation Program, piloting a new group-based registration model that improved client flow and reduced administrative burden, supporting inpatient clients access free Nicotine Replacement Therapy (NRT) at discharge.On-boarded CAMH’s first outpatient clinic to operate as an independent STOP site, enabling direct onsite NRT provision and improving timely access to pharmacotherapy for clients.Strengthened interprofessional collaboration across addictions services and youth mental health programs, contributing to clinical model refinement, measurement-based care workflows, and client-experience improvements.
EDUCATION
McGill University
Bachelor of Science in Nursing (BscN), Registered Nursing/Registered Nurse
Etobicoke School of the Arts
Visual and Performing Arts
University of Toronto
Master's degree, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
SKILLS
ABOUT HILLARY CHAN
I am a seasoned healthcare leader with over 18 years of experience in mental health and addiction services. Throughout my career, I have led interdisciplinary teams, implemented evidence-based practices, and optimized service delivery across acute care, emergency psychiatry, and outpatient addiction programs. I am deeply committed to patient-centered care and have successfully developed and operationalized innovative mental health programs, including psychiatric emergency services at SickKids and Mount Sinai Hospital, as well as the Concurrent Youth Unit at CAMH.As a transformational leader, I am passionate about coaching and building resiliency within teams, fostering a culture of collaboration, and equipping staff with the skills to navigate the evolving challenges of healthcare. My expertise in program development, workflow optimization, and clinical education allows me to ensure high-quality care while enhancing system efficiencies. With a strong background in strategic planning, policy development, and performance metrics, I have driven sustainable improvements in patient outcomes and staff engagement. I have successfully led teams through complex transitions, including capacity surges, unit renovations, and new model implementations, all while prioritizing staff well-being and patient safety. Recognized for excellence in nursing leadership, I remain dedicated to advancing mental health and addiction care through innovation, advocacy, and mentorship.
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