Hillarie Johnson
Lead CSAM @ DocuSign | Client Satisfaction, Revenue Retention
- Role
- Lead Customer Success Account Manager - Financial Services at Docusign
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Hillarie Johnson
As a Lead Customer Success Account Manager at DocuSign, I bring over ten years of experience supporting Financial Services and Insurance organizations in streamlining agreement workflows using electronic signature and agreement management solutions. My role is centered on cultivating client relationships, ensuring revenue retention, and promoting the adoption of innovative DocuSign products to address evolving industry needs. At DocuSign, I work collaboratively with teams to deliver exceptional client satisfaction and influence product innovation. Leveraging a strong background in sales, business development, and financial services, my mission is to drive digital transformation by enabling clients to embrace efficient, secure, and scalable agreement processes. My passion lies in helping clients achieve impactful outcomes through tailored solutions and strategic partnerships.
Experience
Lead Customer Success Account Manager - Financial Services
Jan 2015 — Present · Seattle, WA, US
Changing mindsets, and creating the inevitable with electronic signature and agreement management in the ever-changing world of Financial Services and Insurance. High impact position combining equal parts relationship management, product feedback/innovation and most importantly, client satisfaction. Proven record of success in driving growth, responsibility for revenue retention and demonstrated ability to promote expansion of leveraging what DocuSign products have to offer.
Education
Arizona State University
Business
2003 — 2007
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