Hilary V.

Experience

1. Sr Manager of Process & Policy Improvement, Partner Strategy

   United Airlines

   Jul 2023 — Present

   Support supplier partners by leading workforce management initiatives, understanding contract stipulations and how they’re applied, and reinforcing policy and procedural changes. Accomplishments• Organized and aligned invoicing process with contract requirements which led to identifying $250k in recoupable funds and saving hundreds of thousands more in preventing these errors from continuing.• Avoided a short-term headcount reduction which saved over 100 full time staff at our supplier site by finding creative solutions to hold staff through a low-volume period while reducing costs.• Re-defined incentive structure to avoid major swings in bonuses and penalties.• Created a department-wide change management strategy to implement a new software system key to our departments success.

Education

• Millikin University

  Bachelors, Recording arts

  2004 — 2007

Skills

• Digital Marketing
• Unica Campaign
• Email Marketing
• Atlassian Confluence
• Data Analysis
• Creative Problem Solving
• Marketing
• Copy Editing
• Marketing Strategy
• Audience Segmentation
• Photoshop
• Budgets
• Business Partner Relations
• Process Optimization
• Analytical Skills
• Target Marketing
• Microsoft Office
• Copywriting
• Idea Person
• Production Coordination
• Marketing Copy
• Project Management
• Strategic Planning
• Behavioral Targeting
• Schedule Management
• Audio Engineering
• Atlassian Jira
• Quality Assurance
• Product Development
• Research
• Team Leadership
• Music Theory
• Social Media