Hilary Schaffer

About Hilary Schaffer

Accomplished Market Researcher with 15+ years of experience in project management, team building, process improvement and reporting. Focused on qualitative research opportunities using health insurance experience. Interested in pivoting from content generation to proofreading capacity to help maintain the highest quality on all deliverables ranging from presentations, surveys, websites, blogs. Proactively manages multiple projects to achieve collective objectives with strong time management and organizational skills. Committed to ensure that the information is accurate, consistent and timely. Demonstrated verbal and written communication skills and an empathic listener. Proven ability to maintain confidentiality. Builds and maintains supportive and trustworthy relationships. Proofreading | Business Communication | Communication Effectiveness | Project Management | Team Building | Reporting | Relationship Building Email: h••••••••@gmail.com Foster collaborative, cross-functional team partnerships across project lifecycles, cultivating a work environment that generates results. Highly organized and detail-oriented, with expertise spanning consistency marketing materials customer experience, process improvement, and continuous learning. KEY ACCOMPLISHMENTS: Managed highly specialized Physician Advisory Council (PACs) qualitative research from planning stage (recruiting, scheduling, discussion guides) through reporting to synthesize data and tell a story.* Grew critical listening posts from 7 to 22 per year nationally and created reports detailing provider workflows for key departments to understand how to partner more effectively. Collaborated with Provider Insights team to re-design five National Benchmark Satisfaction Studies (Physicians, Practice Managers, Behavioral Professionals, Dental Professionals & Hospital Administrators) to ensure consistency for reporting; reduced survey length by 60%(from 35 to 13 minutes). CORE COMPETENCIES: Client Service | Project Management | Process Improvement | Team Building | Communication | Operational Excellence | Microsoft Office | English major Contact Info: h••••••••@gmail.com

Experience

1. Business Communications, Lead Analyst

   Cigna Healthcare

   Aug 2022 — Present · Bloomfield, CT, US

   o Led and analyzed communication effectiveness efforts for Cigna Healthcare evaluating internal company-wide meetings and Employee Connection events. o Partnered with the Planning Committee to roll out a new initiative called Power of Wisdom empowering team members to suggest improvements. o Providing communication research, content analysis and insights to drive the effectiveness of internal communications with a focus on communication effectiveness. o Designed qualitative and quantitative surveys to measure employee engagement using Slido and Verint platforms

Education

• D'Amore-McKim School of Business at Northeastern University

  Master of Business Administration (MBA), Marketing

• Muhlenberg College

  Bachelor's degree, English Major, Business Minor