Hilarye McGauley
Director of Salesforce Operations | 3x Certified | 10+ Years Experience
- Role
- Director of Salesforce Operations at Oliver Wyman
- Location
- Decatur, GA, US
- LinkedIn followers
- 500 followers
About Hilarye McGauley
3x Certified Director of Salesforce Operations dedicated to maximizing efficiency and leveraging the full capabilities of Salesforce’s products to meet company needs. Skilled in Salesforce consulting, implementation, and development, as well as sales, marketing, team management, and customer service.
Experience
Director of Salesforce Operations
Jan 2025 — Present · Atlanta, GA, US
Responsible for the overall management of all Salesforce applications (Sales Cloud, Marketing Cloud, and Certinia)• Lead technical requirement gathering sessions, collaborate to provide documentation around design, customizations, integration, data migration, and testing• Own the management and prioritization of team backlog by delivering high-quality user stories and acceptance criteria• Develop quarterly roadmaps and project plans for business initiatives• Act as project manager for all enhancement and maintenance projects• Recruit, train, manage, and supervise all CRM team employees• Communicate and report project status to leadership, including budget, risks, and other general business issues• Manage communication, collaboration and joint projects between multiple other business units and teams• Maintain and optimize UI, including but not limited to flows, dynamic page layouts, lightning pages, etc.• Implement and maintain all third-party integrations• Own Salesforce underlying data model, including documentation, data governance, and data quality.• Drive user adoption and be the face of the Salesforce platform to the business• Maintain adoption dashboards and data-quality dashboards, reviewing regularly for indication of adoption improvement needs• Keep abreast of new SFDC features and functionality and provide recommendations for process improvements• Maintain technical SFDC knowledge by using Trailhead, attending educational workshops, and reviewing related publications, when available
Education
Charlotte Country Day School
High School
1985 — 1999
Georgia State University Perimeter College
Graphic Design
2000 — 2001
Trailhead by Salesforce
Certified Salesforce Administrator, Salesforce Lightning Platform
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