Hilary Jackson
Executive Operations, Risk, Strategy, Product & Technology Leader ✦ Committed to Driving Excellence & Transformational Growth
- Role
- Credit Card Servicing Executive at Wells Fargo
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Hilary Jackson
I am an accomplished Chief Operating Officer with an extensive portfolio of success driving operations, growth strategies, performance turnarounds, strategic initiatives, and people leadership functions across the financial services industry. Among my most notable qualifications: Career history of rapid promotion into progressively larger-scoped leadership roles with industry-leading financial services institutions, Capital One, Bank of America, and Countrywide Home Loans. Expertise in automating manual tools using existing technology and new emerging technology tools to drive growth and optimization across delivery and operations. Finely honed critical thinking, relationship-building, decision-making, negotiation, communication, and analytical skills. Talent for building, leading, mentoring, motivating, and empowering high-performing and globally dispersed teams. Big-picture strategist and creative innovator, with solid tactical execution & project management skills. Proven ability to communicate and collaborate effectively with both internal & external stakeholders. Polished presenter, meeting facilitator, and public speaker. I am known for my ability to lead large-scale, cross-organizational strategic programs and build high-performance teams to drive operational cohesion. Have an exciting opportunity to discuss? Please contact me through this profile.
Experience
Credit Card Servicing Executive
Apr 2023 — Present · Dallas–Fort Worth, TX, US
In my current role, I lead a team of 8 direct reports and 500 FTEs located in 3 countries in supporting portfolio growth with focus on mitigating risk, enhancing compliance, optimizing customer experience, and driving operational efficiency.Key Contributions- Optimized Risk & Control Self Assessment credit card function, ensured adherence to compliance requirements, and improved control effectiveness performance by 20% in < 6 months- Boosted team productivity by optimizing staffing, consolidating organizations, eliminating unnecessary hand-offs, and providing comprehensive training, mentorship, and performance evaluations- Enhanced customer satisfaction by streamlining and consolidating communication channels to improve response times.
Education
Texas Tech University
Master of Business Administration - MBA, Business Administration and Management, General
East Texas A&M University
Bachelor of Business Administration - BBA, Finance, General
Skills
- Project Management
- Loss Mitigation
- Va Loans
- Sales
- Leadership
- Mortgage Lending
- Underwriting
- Business Development
- Foreclosures
- Loan Origination
- Mortgage Banking
- Mortgage Servicing
- Program Management
- Financial Services
- Sales Management
- Relationship Management
- Credit
- Process Improvement
- Business Strategy
- Finance
- Executive Leadership
- Banking
- Risk Management
- Portfolio Management
- Loans
- Loan Servicing
- Management
- Fha
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