Hilary Baboukis

Experience

1. Tech Enablement Associate

   Landit

   Feb 2020 — Present · New York, NY, US

   Onboard and maintain all tech tools, including maintaining integrations (Zoom, Acuity, Webex, MSTeams, etc.)Part of business development team for sales pitches, expansions, and customer onboardings: launched over 65 cohorts in two years with over 30 different organizationsTrack/resolve customer, coach, and corporate queries (Zendesk, Intercom, email); prep customer launches: onboarded more than 100 coaches in two yearsDevelop, edit, & render all audio/video content; create decks and summaries; assist in metrics creation/presentation: edited and distributed an average of 4-5 hourlong videos per weekFacilitate/run tech for all customer webinars (moderation, polls/surveys, follow-up emails, phone/Zoom calls etc.)Coordinate tech ops across teams and between internal/external stakeholders; facilitate processes and workflows

Education

• Columbia College, Columbia University

  Bachelor of Arts - BA, Music

  2007 — 2011

• Oklahoma State University

  Master of Music, Vocal Performance and Pedagogy

  2014 — 2017

• European American Musical Alliance

  Diplome, Conducting

  2010 — 2010

• The American University in Cairo

  Non-Degree Student, Music, Theatre, Literature

  2012 — 2014

• University High School

  High School Diploma

  2003 — 2007