Hilary Merz

About Hilary Merz

Experienced global lead in business operations, financials, data analytics and program management skilled in achieving operational and management efficiency across various sales operating units, industries, and both large and small businesses. Extensive experience in project/program management involving budgetary and financial responsibilities, strategic planning, and market segmentation analysis that have led to departmental re-organization, increased sales revenue and customer success. Employment of data analytics and SaaS functions to identify and develop models for enterprise & strategic account targeting that have led to increased company revenue, as well as process improvements for company-wide cost savings. Previous experience in partner management, offering and GTM strategy enablement across alliance partners and customers. Exceptional client-facing skills in aiding to craft vision/value statements for long-term strategic growth & transformation initiatives, resolving project issues and promoting desired results above and beyond expectations.

Experience

1. Associate Director, Program Analyst, Microsoft 360 Global Programs & Customer Success Network

   KPMG US

   Oct 2024 — Present · Denver, CO, US

   Lead global Microsoft alliance programs across Sell-With, Sell-To, Build-With, and Buy-From motions, driving customer success and revenue growth across enterprise accounts- Direct a team of 3 with broader influence across 8+ global stakeholders, aligning sales, finance, and delivery teams to optimize partner-driven pipeline performance- Own P&L, budget strategy, and investment allocation, prioritizing high-impact GTM initiatives that accelerate deal velocity and customer expansion- Drive global GTM strategy and execution for Microsoft partnership, improving pipeline visibility, account prioritization, and cross-functional alignment- Partner with senior leadership on enterprise customer strategy, enabling scalable frameworks for account planning, segmentation, and revenue growth- Built and deployed M365 Copilot agents to enable sales and partner teams with real-time access to internal and external investment insights, improving deal support, pipeline acceleration, and partner-led revenue opportunities.

Education

• University of Illinois Chicago

  Bachelor of Science (B.S.), Bioengineering and Biomedical Engineering

  2013 — 2017

• University of Illinois Chicago

  BS, Economics, Finance

  2005 — 2008

Skills

• Research
• Microsoft Office
• Lean Six Sigma
• Sap
• Business Process Improvement
• Data Entry
• Access
• Leadership
• Quickbooks
• Spreadsheets
• Sap Products
• Budgeting
• Customer Service
• Microsoft Access
• Editing
• Process Improvement
• Event Planning
• Data Analysis
• Budgets
• Management
• Salesforce.com
• Economics
• Microsoft Word
• Outlook
• Powerpoint
• Microsoft Excel
• Project Management