Hilary McLaughlin
VP Managed Services @HSO
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WORK HISTORY
VP Managed Services @HSO
Leading the managed services division, driving strategic growth and operational excellence. Overseeing service delivery, optimizing client experiences, and spearheading innovative solutions. Managing financial and cost aspects to drive profitability. Focusing on expanding managed service offerings, identifying market opportunities, and developing new services. Building high-performing teams and fosters strong client relationships. Positions the organization as a leader in the managed services industry through technology and best practices.
EDUCATION
University of Windsor
Bachelor of Honours, Business Communications
SKILLS
ABOUT HILARY MCLAUGHLIN
An accomplished leader with a passion for solving business problems, increasing efficiencies, improving processes and data accuracy, while driving business growth. Relying on hard data to make pragmatic decisions with an emphasis on collaboration, people and culture. • Exceptional problem solver, continually improving service and increasing efficiencies from small process improvements to large transformational change. • An inspiring leader with demonstrated results in attracting and motivating teams through appreciation and communication. Proven ability to create a positive rapport with clients, colleagues and superiors. • Over 15 years in senior leadership engaging regularly at C-level. Wide breadth and depth of skills in client management, financial planning & management, strategic planning, people and culture, process optimization, change management, partner relations, contract negotiation, business development.
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