Hilary A.

About Hilary A.

Experienced professional with a demonstrated history of working in the insurance industry and an exceptional record of customer satisfaction. Skilled in Microsoft Word, Human Resources, Communication, Management and Account Management. Proficient at facilitating clear and transparent communication between all levels of leadership and other business areas. Able to work well independently or in a team environment.

Experience

1. Human Resources Representative - Team Lead

   State Farm

   Sep 2023 — Present · Dallas, TX, US

   As a Team Lead, I serve as the primary escalation and coordination resource for HR & D Leadership, Company Executives, other business partners including HR Representatives on sensitive performance improvement and assessment concerns. I serve as a consultant on business area specific and Enterprise level performance management strategies and I am a conduit for consistency, trending, knowledge sharing, procedural updates, and project work. Additionally, I have oversight of day-to-day technical responsibilities and work volume as well as partner with leadership on the executions of file reviews and training programs. • Function with the highest level of autonomy and influence on significantly complex assignments requiring specialized knowledge. • Coordinates and leads high-impact work efforts with a department or enterprise impact. • Possesses broad knowledge of HR & D shared services capabilities and process, which is used to provide HR & D expertise in various disciplines to peers and individuals across the company. • Within a shared services environment, partners with leadership to monitor and direct day-to-day workflows and activities of the unit and handles elevated internal and external complaints/issues. • Coordinate, create and facilitate training for both new and current reps. • Consistently assumes leadership role among peers and resolves issues with minimal management intervention. • Effectively communicates complex topics and issues to others. • Continuously identifies and implements improvements to team/department processes to improve service provided and results achieved. • Clarifies, defines, coordinates and/or direct the work of others. • Creates and updates process related documents and communicates changes to key stakeholders and peer group.

Education

• University of Missouri-Columbia

  Bacehelor's of Arts and Science

  2007 — 2011

Skills

• Strategic Thinking
• Event Planning
• Research
• Marketing Strategy
• Team Motivation
• Training
• Customer Satisfaction
• Microsoft Word
• Team Leadership
• Public Relations
• Time Management
• Microsoft Office
• Sales
• Social Media
• Account Management
• Marketing
• Public Speaking
• Leadership
• Strategic Human Resource Planning
• Customer Service
• Management
• Team Building
• Insurance
• Communication
• Powerpoint
• Microsoft Excel
• Facebook
• Social Networking