Hilário Alves

WORK HISTORY

ABOUT HILÁRIO ALVES

I am an experienced IT Service Manager with a strong background in overseeing and enhancing IT service delivery in complex environments. Currently working within the Department for Work and Pensions (DWP). My expertise lies in optimizing processes, improving the user experience, and maintaining high standards of service performance.With a proven track record of leading teams and driving service improvements, I excel at collaborating across departments to align IT services with business goals. My approach combines a deep understanding of IT frameworks, such as ITIL, with a customer-centric mindset, allowing me to identify and implement solutions that enhance efficiency and user satisfaction.Beyond my work in IT, I am deeply passionate about fostering intercultural understanding through the arts. As the founder and organizer of FluentinBoth, a platform that celebrates diverse voices in poetry and spoken word, I have built a vibrant community that empowers artists with English as a second language. I am also leading the development of a mobile app designed to support autistic nonverbal children in their learning journey, reflecting my commitment to using technology to drive positive change.I am always eager to connect with like-minded professionals, exchange ideas, and explore opportunities to leverage technology for meaningful impact.