Hilaire Ashworth Benson
Customer Experience Manager | Client-Centered Business Strategist
- Role
- Senior Manager, Customer Success at Tidal Cyber
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Hilaire Ashworth Benson
A Versatile Partner with a true ability to enhance performance both operationally and financially across diverse industries. Whether securing strategic corporate partners, revamping an event management program, or building a project management workflow, I drive continual improvement from conceptualization through execution. I am eager to leverage my analytical mindset, creativity, and collaborative approach as I continue optimizing the client experience to drive business success. SKILLS & KNOWLEDGE:Project ManagementProgram DevelopmentWorkforce Optimization Marketing StrategyCorporate BrandingGap & Trend Analysis Staffing & TrainingCross-Functional LeadershipTeam Development SOP DevelopmentKPI ManagementContract Negotiation Growth StrategyCustomer ExperienceRetention Strategy Technical Competence: SalesForce | Micros | Ctuit Radar | WordPress | Raiser’s Edge | Teams | Slack | Monday.com | JIRA
Experience
Senior Manager, Customer Success
Feb 2026 — Present
Education
University of Northern Colorado
Bachelor of Arts (B.A.), Applied Anthropology
2009 — 2013
University of Northern Colorado
Bachelor of Science (BS), Recreation and Tourism
2009 — 2013
Skills
- Higher Education
- Web Authoring (Wix)
- Editing
- Student Development
- Public Relations
- Powerpoint
- Microsoft Excel
- Social Media (Facebook, Linkedin)
- Grant Writing
- Leadership
- Event Planning
- Online Research
- Program Development
- Fundraising
- Time Management
- Social Media
- Community Outreach
- Microsoft Office
- Microsoft Word
- Nonprofits
- Research
- Public Speaking
- Event Management
- Spss
- Ms Office (Word, Excel, Powerpoint, Access, Outlook)
- Social Networking
- Customer Service
- Marketing
- Volunteer Management
- Training
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